1. Eligibility for Returns
- You may request a return within 30 days of receiving your order.
- Items must be unused, in original packaging, and with all tags attached.
2. Non-Returnable Items
- Certain items may be non-returnable, including:
- Custom-made or personalized items
- Digital products (e.g., software, e-books)
- Sale or clearance items
3. Return Process
- To initiate a return, contact our customer service at benguizadali@gmail.com or +1 (450) 846-9595.
- Provide your order number, item details, and reason for the return.
- We will provide you with a return shipping address and instructions.
4. Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping costs are non-refundable.
5. Refund Processing
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed to the original payment method within 7-14 business days.
6. Exchanges
- If you need to exchange an item for a different size or color, please return the original item and place a new order.
7. Damaged or Defective Items
- If your item arrives damaged or defective, contact us within 7 days of delivery. We may require photos to process your request for a replacement or refund.
8. Order Cancellations
- You may cancel your order within 24 hours of placement. After this period, the order may have already been processed, and we cannot guarantee a cancellation.
9. Changes to Policy
- We reserve the right to update this policy at any time. Please check back for the latest information.
For any questions or concerns regarding our policy, feel free to reach out to our customer service team. Thank you for shopping with us!
